Link Group connects millions of people with their assets including equities, pension and superannuation, investments, property and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple. We help manage regulatory complexity, improve data management and provide tools to help people connect to their assets, leveraging analysis, insight and technology. Our core businesses are complemented by our expertise in digital solutions and data analytics and enable us to provide a complete service to our global network of clients and partners. (Link Asset Services is a member of Link Group.)
Our dedicated Technology & Operations division manages day-to-day operations, data processing and information analysis, utilising innovative technology to provide our clients with end-to-end solutions as well as a range of value-added services. Our continued investment in our proprietary technology platforms allows us to automate wealth management workflows, manage large consumer and member bases or provide insights through predictive analytics. By focussing on product and service innovation, our Technology & Operations division has evolved to become an innovative provider of solutions, identifying and anticipating the needs of clients across Link Group
Working within the Dividends department with the focus on ensuring all dividends, interest payments and other departmental work is completed correctly within the set deadlines while maintaining the highest quality standards in order to deliver service excellence to our clients. The individual will actively engage with their team, always contribute through taking on a fair share of duties/workloads and both portray and encourage a positive department-wide working spirit. The individual will proactively seek to further develop to their own skill-set and knowledge of dividends and the registrar business. As required, the individual will provide support and work within other business areas to help meet business goals.
Key Accountabilities and Main Responsibilities:
Ensure all work is completed accurately while maintaining strict adherence to all regulatory requirements as well as internal SLAs and event timetables.
Ensure workloads of the department are met through a personal contribution of taking on and completing an even share of the workloads, including in peak periods providing overtime working as required.
Review, understand and document requirements of all dividend events in order to develop and adopt specific working practices and procedures.
Carry out all tasks in accordance with internal procedures and to ensure any problems are escalated to a Supervisor or Manager immediately upon discovery.
Adopt a flexible approach and apply initiative to all aspects of work.
Effectively working with other Link support units and external business partners to ensure that the Client’s expectations of performance (timeliness, accuracy, etc) are met.
Focus on continued self-development in order to build and maintain a strong technical understanding of dividends.
Support the Supervisors and team management in order to achieve successful completion of all events.
Continually review and consider the effectiveness of the team and the procedures and to be pro-active in the creation and implementation of new ideas.
Maintain team (and department) morale and confidence by effective communication and adopting an approachable manner.
Utilise systems effectively in completion of the tasks particularly with reference to spreadsheet and database solutions.
Experience & Personal Attributes:
Effective communicator, both written and oral
Planning, prioritisation and organisational skills
Ability to work under pressure and manage deadlines
Team work - always willing to cooperate and work with team members department wide
Attention to detail / quality orientation
Commercial awareness / customer service delivery focus
Working with and supporting change
Regulatory and technical awareness
Problem solving skills
Takes ownership for personal development
Confident, positive and maintains a professional presence at all times
Must develop advanced knowledge of in-house systems: MSL, PRISM, Access databases
Intermediate to advanced Microsoft Office: Word, Excel
A willingness to work towards further qualifications
At Link we believe our people are our most important asset. We offer excellent career progression opportunities, ongoing training and development. If you thrive in a fast-paced environment, want your talent to be recognised and rewarded and are looking for a new challenge then we would love to hear from you.
Together we achieve: We are an inclusive employer whose people work collaboratively. We are building a culture where difference is valued. We are doing this by encouraging, supporting and valuing the various talents and perspectives of our people and supporting flexible ways of working. We know that diversity drives innovation and innovation drives growth. Be part of the Link Group journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.
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