Contact Centre Operations Manager

Page Personnel Secretarial & Business Support

Page Personnel are working in partnership with a long term client who are looking to appoint a new Contact Centre Operations Manager based in Leeds

Client Details

Our client is a market leader and specialist in the business services sector and have coped well throughout the economic difficulties over the last 12 months. They are now looking to add an Operations Manager to their Contact Centre, in a role that will be split between home and office working

Description

  • Provide clear direction and leadership to a handful of Team Leaders
  • Oversee an operation of 35fte
  • Drive performance across the multi-channel operation, identifying areas for improvement and reacting to under-performance
  • Support the Head of Contact Centre with key projects and initiatives
  • Collate, create and present MI to leadership team that will be actionable
  • Take ownership of any escalated issues within the operation

Profile

  • Experienced at Operations Manager previously (essential)
  • Strong people management skills
  • Extensive communications skills
  • Experience in a similar role
  • Ability to work in a fast paced environment
  • Strong analytic skills
  • Ability to drive performance

Job Offer

This is an excellent opportunity for an experienced Contact Centre Operations Manager to join a long established Leeds based business.

The role will off a salary of up to £35,000 dependent on experience along with free on-site parking.

Long term the role will be split 2 days on the office, 3 working at home.

Interviews will be held w/c 6/4 and 12/4

The role is suitable for candidates across Leeds, Bradford, Wakefield and wider parts of West Yorkshire

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