Customer Service Advisor

Lioness Consultants - 30+ days ago
Lioness Consultants

Customer Service Advisor:

This is a wonderful opportunity to work for my client who have circa 40 staff members, who work from beautiful offices in Aylesford. Their staff turnover is low, as they have a collaborative and friendly working environment.

As a B2B Customer Service person, you will have customer service at the heart of your work. You will have excellent communication skills and will be interested in working for an organisation who invest in their employees and in their business, and realise that customer service is at the very heart of what they do, which is why they win awards.

They have the latest technology and continually win customer service awards for their level of service across the UK and Europe.

The Role:

Taking incoming calls from clients wanting to place orders, as well as live chat. building strong relationships, being proactive and using your initiative when having conversations with clients. Listening skills and rapport building skills are key. Ensuring that the clients are happy.

Providing excellent levels of customer service and advice to clients, helping to look after and manage some accounts which are not looked after by the external sales team. Working closely with the external sales team, suppliers and providing support, whilst ensuring that the clients are up to date with my clients range of products.

Taking a keen interest in keeping up to date with new products and services.

Ideal candidate:

Previous experience working in an office environment is advantageous

Excellent rapport building skills

Good at listening to clients needs

Excellent telephone manner

Proficient in Microsoft applications

Team player

Happy to take direction and also work using your initiative

Excellent verbal and written communication skills

This role will suit someone who is interested to grow their career with a forward forward thinking and tech savvy organisation.

Annual basic salary circa 20k plus quarterly performance bonus and other profit related company bonus, personal development plan.

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