Customer Service Advisor

Lioness Consultants - 30+ days ago
Lioness Consultants

Customer Service Advisor:

This is a great opportunity to work in a fast-growing business, as a customer service advisor. Focusing on sustainability within the ecommerce sector. With rapid growth of over 25% per year for the last 5 years and highly aspirational targets, this is an opportunity for a driven and motivated customer service & sales advisor to join this growing organisation to deliver value and build a career in a fast-paced environment.

Their staff turnover is low, as they have a collaborative and friendly working environment. As a Customer Service & Sales advisor; excellent customer service and understanding customer requirements will be at the forefront of your work.

Having an inquisitive mind and good communication skills, you will be interested in working for an organisation who invest in their employees and in their business and realise that customer service is at the very heart of what they do, which is one of the key reasons they win many awards.

They have the latest technology and continually win customer service awards for their level of service across the UK and Europe.

The Customer Service Role:

Taking incoming calls from clients wanting to place orders, inputting orders and quotes into multiple systems including SAP

Building strong relationships, being proactive and using your initiative when having conversations with customers and potential customers alike

Providing excellent levels of customer service and advice to customers, ensuring that they are happy with the level of service received

Liaising with customers, suppliers, and couriers to understand customer needs and resolve customer issues.

Helping to look after, manage and grow accounts

Being the point of contact for sales managers, speaking to suppliers and customers to facilitate the quoting and ordering of products

Building excellent internal and external relationships

Ideal Person:

Customer Focused

First class communication skills both over the phone and in writing

Excellent attention for detail as you will be keying in quotes and orders

Good listening skills and rapport building skills

Conscientious, Hard working and organised

Taking a keen interest in keeping up to date with new products and services

Proficient in Microsoft applications

Team player who is happy to take direction as well as working on your own initiative.

This role will suit someone who is interested to grow their career with a forward thinking and tech savvy organisation. Annual basic salary negotiable plus generous Profit share discretionary bonus, plus performance related bonus & personal development plan

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