IT Service Analyst

Highways England - 30+ days ago
Highways England

Your new role

As an IT Service Analyst, you will work as part of the Information and Technology Strategy and Commercial Division within the Information and Technology Directorate. You will be responsible for managing a number of business IT core contracts including support to business case production and financial monitoring, together with engagement with both Finance and Procurement colleagues for market engagement and cost management/forecasting. You will be part of a professional IT team who manage all IT contracts across the Information and Technology Directorate, working as part of team, identifying and supporting user needs, supporting our deliverables and improving the customer journey right from the beginning of the process.

This role has the flexibility to be based from any of our National offices, with flexibility to work remotely but will require travel when necessary to Birmingham, Leeds and Bristol, subject to COVID-19 guidelines.

What you’ll be leading on

  • Specific core IT contracts in terms of pipeline management, cost forecasting and supplier management
  • Support stakeholders in terms of business case production and guidance in terms of the IT Customer journey
  • Ensure compliance with statutory and internal processes/procedures for maintaining accurate technology, financial and contractual records
  • Support tender evaluations and supplier selection, working closely with procurement colleagues
  • Support the software asset management process

To be successful

  • A detailed understanding of contract and financial management within an IT service environment
  • Able to demonstrate experience of working within a large public or private sector organisation in a similar role
  • Strong stakeholder management skills and capability in order to build professional IT customer relationships.
  • Ability to provide advice and guidance in terms of the customer journey, and provide support to the Business Relationship Managers in proving solution advice where appropriate
  • A proven team player

A bit about us

The Information and Technology Directorate is a growing and vibrant team and there has never been a better time to join us as we go through our transformation programme. We are helping to transform the way Highways England operates by delivering digital, data and technology services from frontline to back office, in a modern and efficient way. Our vision is to develop integrated information and technology that empowers our colleagues and provides real time information to our customers, integration with intelligent vehicle and transport systems as they develop, to improve journey safety and reliability.

Interviews are planned to take place February 2021.

Why you should join us

At Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation

And finally

We reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible.

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