£24,950 - £30,000 per annum
6 month fixed term contract
Are you an experienced Housing Professional, looking for a new challenge? We are searching for an experienced Neighbourhood Officer on a 6 month fixed term contract to join our team, sharing our vision of delivering better homes and friendlier communities.
Watford Community Housing owns and manages 5000 homes across South-West Hertfordshire, with a focus on providing much-needed homes for lower-income households. This role is pivotal to delivering a high standard of customer service to a diverse customer base and properties of mixed tenure. In this role you will work closely with colleagues in other teams in the delivery of a cross function patch, community based service. You will be responsible for a designated neighbourhood, delivering tenancy/housing management services and meeting monthly operational targets.
Delivering housing management services to customers, responding to their needs and actively seeking feedback.
Working with our internal and external stakeholders, forging meaningful partnerships. Signposting customers to key internal and external partner services for advice/support/advocacy, as well as tenancy support referrals.
Delivering the lettings process from pre-tenancy void through to letting stage, in close liaison with Senior Housing Options Officer.
Proactively managing potential breaches of tenure with customers and partners, and responding to any serious breaches in line with standards, policies and procedures.
Conducting Estate and Fire Risk Inspections, working closely with the Estates and Contracts team.
*Please see job description attached for more information
Experience of delivering tenancy/housing management services to a high standard and in a customer-focussed manner.
Experience of working with a diverse, often vulnerable customer caseload to provide effective support and advice.
Able to engage effectively with a diverse audience using a diverse range of communication tools.
Maintain a full driving licence with business insurance cover, and access to a car.
Maintain a satisfactory basic level Disclosure and Barring Service (DBS) check.
28 days annual leave plus bank holidays
Buy annual leave
employer pension contribution up to 11%
employee rewards which include shopping vouchers, duvet days, and free massages
Closing date: 29th December 2019