Product Support Analyst

CPS Group - 30+ days ago
London, United Kingdom
CPS Group
Product Support Analyst // Professional Services/Consultancy // London (EC2) // Up to £40,000 + benefits

My client are a multi-national, Business Intelligence (BI) and Corporate Performance Management (CPM) software vendor.

The company has very ambitious growth expectations for the next 5 years and so are seeking a highly talented, self-motivated, dynamic professional to join the organisation.

As a Support Analyst, your main responsibilities are as follows:
* Take ownership of open product related cases while focusing on root cause analysis and troubleshooting
* Collaborate with different teams to resolve highly complex technical issues associated with deployment
* Build and maintain excellent relationships with customers by developing and applying outstanding technical and customer service skills
* Extensively research and document customer issues as knowledgebase articles

The ideal Support Analyst will possess some, if not all, of the following attributes:
* Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field* Knowledge of SQL advantageous
* 2+ years of experience with Business Intelligence (BI) and Corporate Performance Management (CPM) software (preferred)
* 1+ year of experience with Active Directory/SSO/ADFS knowledge is a plus

If this role sounds right for you and you'd like to know more then please contact me on
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