Customer Services Advisor

J2 Consultancy Ltd - 26 days ago
Cheshire, United Kingdom
J2 Consultancy Ltd


An excellent Customer Service Advisor opportunity has become available within a highly reputable vehicle finance company. Focusing on quality over quantity, you will provide first-class care and support on a range of complex queries, going the extra-mile to deliver satisfactory resolutions.
Established over 10 years ago, the business are experts in their field and have won multiple awards, including Responsible Lender of the Year. They are passionate about providing excellent service and have built a working culture that is built on trust, support and team work.
Customer Service Advisor Duties:

  • Answer calls and emails in a professional and courteous manner, responding to queries and providing resolutions to any problems
  • Communicating clearly and building a lasting rapport, being sure to pay close attention to detail regarding their circumstances
  • Ensuring all customers feel supported throughout their journey with the company, going the extra mile to ensure a stand-out customer experience
  • Maintaining an excellent product knowledge to enable you to provide accurate, helpful advice
  • Transferring to other internal departments where necessary


Customer Service Advisor Requirements:

  • We are interested in speaking to individuals with experience in telephone-based customer service/care/support or in call centre advisor/contact centre advisor work
  • You will need to be able to demonstrate excellent interpersonal skills and the ability to communicate complex products
  • Possess a track record of maintaining high quality whilst working under pressure..


The Package:

  • £16,500-£18,500
  • 25 days holiday
  • Regular salary reviews
  • Birthday off
  • Regular team events
  • Employee incentives
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