Trainee Council Tax/Recovery Officer

Steria Recruitment - 30+ days ago
Hertfordshire, United Kingdom
Steria Recruitment

The day job

We are looking for a trainee Council Tax/Recovery Officer to join our committed and friendly Revenues team. You will deal with all aspects of the billing and collection and recovery of Council Tax, including maintaining computer records, dealing with routine correspondence, attending court, chasing unpaid debt and providing advice and explanations to customers at reception or on the telephone. This role is working onsite at Welwyn Hatfield District Council.

Key Responsibilities:

  • Update Customer Accounts, ensuring each chargeable dwelling has an appropriate account linked to it.
  • Offer advice and guidance to customers on all aspects of Council Tax liability, Discounts, and Exemptions.
  • Issue correctly adjusted demand notices.
  • Issue Reminders and Final Notices as Appropriate.
  • Chase outstanding arrears via telephone/email or correspondence
  • Issue Summonses as required
  • Attend court when needed.
  • Any other tasks as directed.

Essential skills:

  • Effective communication skills both orally and written.
  • Good team play.
  • Ability to manage your own workload.
  • Excellent attention to detail and computer literate
  • Flexible approach to work to accommodate changing demands and priorities.

The company

Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is a trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

Reasons why you should apply to us

        • We’re big - really big. With that comes career growth opportunities - we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about

        • We have an enviable client list - we work with some of the biggest names out there

        • We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count

        • Our goal is to disrupt the market, not just follow the status quo

        • Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions

We embrace difference as a source of creativity, innovation and competitive advantage and welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application.

Get in touch for more details or to have a confidential discussion about whether this could be the opportunity for you.

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